Refund Policy

1. Backlog Fees

All one-time backlog fees are non-refundable once the backlog processing has commenced. This applies regardless of the number of reviews processed. By paying the backlog fee at signup, the Client acknowledges and accepts this policy.

2. Monthly Subscription Fees

Monthly subscription fees are non-refundable for any billing period that has already commenced. If a Client cancels mid-billing cycle, they retain access to the Service until the end of the paid period. No partial refunds are issued.

3. Exceptional Circumstances

Propos may, at its sole discretion, offer a partial account credit (not a cash refund) in exceptional circumstances, including:

• Prolonged Service outages directly caused by Propos that significantly impacted the Client’s ability to use the Service.
• Billing errors resulting in duplicate or incorrect charges.

All requests for credits must be submitted within 14 days of the relevant billing date by contacting us at support@getpropos.com.

4. Cancellation Process

Clients may cancel their subscription at any time through the Stripe Customer Portal. Cancellation stops future billing but does not entitle the Client to a refund for the current billing period.

5. Australian Consumer Law

Nothing in this Refund Policy limits or excludes any rights the Client may have under the Australian Consumer Law. Where Propos has failed to provide the Service with due care and skill, or the Service is not fit for its described purpose, the Client may be entitled to a remedy under Australian Consumer Law.

6. Contact

For refund or billing enquiries, please contact us at: support@getpropos.com