Privacy Policy

1. Introduction

Propos (ABN: 61 592 377 156) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service at getpropos.com.

2. Information We Collect

We collect the following information:

• Business name, email address, and contact details provided during signup.
• Google Business Profile access credentials via OAuth (we do not store your Google password).
• Review data from your Google Business Profile, including review content and reviewer names.
• Payment information processed securely by Stripe (we do not store card details).
• Usage data including login activity and Service interactions.

3. How We Use Your Information

Your information is used to:

• Provide and operate the Propos Service.
• Generate AI-powered review responses on your behalf.
• Process payments via Stripe.
• Send service notifications, including magic link approval emails for negative reviews.
• Send monthly performance reports.
• Improve our Service and AI response quality.
• Comply with legal obligations.

4. Data Storage & Security

Your data is stored on secure cloud servers. We implement industry-standard security measures including encryption in transit and at rest. Access to your data is restricted to authorised personnel only. We retain your data for as long as your account is active and for a period of 12 months following cancellation, after which it is securely deleted.

5. Third-Party Services

We use the following third-party services to operate Propos:

• Google Business Profile API — to access and post review responses.
• Stripe — to process payments securely.
• Anthropic — to generate AI review responses.

Each of these providers has their own privacy policy governing how they handle your data. We do not sell your data to any third party.

6. International Data Transfers

Propos operates globally. Your data may be processed in countries outside Australia, including the United States. We ensure appropriate safeguards are in place for any international data transfers in accordance with applicable privacy laws.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to legal retention requirements.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, contact us at: support@getpropos.com

8. GDPR Compliance

For clients based in the European Union or United Kingdom, we comply with the General Data Protection Regulation (GDPR). You have the right to data portability, the right to be forgotten, and the right to object to processing. Contact us to exercise these rights.

9. California Privacy Rights (CCPA)

If you are a resident of California, USA, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, and sell.
• The right to delete personal information we have collected from you, subject to certain exceptions.
• The right to opt-out of the sale of your personal information. Propos does not sell personal information to third parties.
• The right to non-discrimination for exercising your CCPA rights.

To exercise any of these rights, California residents may contact us at: support@getpropos.com. We will respond to verified requests within 45 days as required by law.

10. Cookies

Our website may use cookies for session management and analytics. You may disable cookies in your browser settings, however this may affect the functionality of the Service.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of the Service constitutes acceptance of the updated Policy.

12. Contact

For privacy-related enquiries, contact us at: support@getpropos.com